Order Processing Times
This refers to the time it take to process an order before shipping. This time varies, but will average about 1-5 days depending on the items being ordered. Some items may take a bit longer when customized and/or handmade at order.
All shipping rates to the United States and Canada depend on where the packages are going within each country and the size of the item being ordered. Rates are calculated at checkout.
Available on purchases of $50 USD and up before taxes. Keep an eye out on our social media, our website and newsletter emails as we will generally surprise our followers with Free Shipping coupon codes or other discounts and offers.
Varies from 2 to 4 weeks for delivery. This will depend on the location that the package will be arriving and your country's postal service seasonal delays. We provide tracking info in our email confirmations to our customers.
If you did not receive a confirmation email of your item being shipped within 5 days of purchase, send us a Facebook Messenger message or email to firstname.lastname@example.org. We will be sure to resend your confirmation to the email that you provided in your order.
In the event that you notice your order is still in processing after 1 week and have not received a shipping confirmation email, click here to get in touchor send us a Facebook Message through your order confirmation. There are items that may take a bit longer to ship out, such as giveaways, custom or handmade items. Either way, we will get back to you and answer your questions if needed.
*Duties and Customs are taken care of by our customers if there are fees. Generally, our customers will not receive customs fees or any other charges as part of the country you are in. Chocolate Gear Collection does not have anything to do with those fees or charges as they are determined by your local customs departments.
What Is USPS Ground Delivery?
USPS Ground is a reliable way to ship packages.
Shipping varies from 2–8 Business Days.
What Is ePacket Delivery?
ePacket delivery is a shipping option offered for items shipped from China and Hong Kong.
Shipping varies from 2 to 4 weeks for delivery.
This size chart is intended for reference only. Sizes can vary slightly between brands.